Upon placing your order, please allow 3-5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email. To get your tracking number, simply email us support@ellingtonshoes.co and we will have it sent to you. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.
Shipping times are between 7-15 business days.
Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Simply find the product you'd want and click the "Buy Now" button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
We handle customer service through email. Send us an email support@ellingtonshoes.co with any questions or concerns that you have.
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Absolutely! We offer a refund on your order if you don't like the product. Simply visit our Refund Policy for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us at support@ellingtonshoes.co and we will get back to you as soon as possible.
To determine the length of your feet, follow these steps:
The measurement between points A and B represents the length of your feet.
| Foot Length (cm) | EU | US |
|---|---|---|
| 22.3 | 36 | 4 |
| 22.9 | 37 | 5 |
| 23.6 | 38 | 5.5 |
| 24.2 | 39 | 6 |
| 24.9 | 40 | 7 |
| 25.6 | 41 | 8 |
| 26.2 | 42 | 9 |
| 26.9 | 43 | 10 |
| 27.5 | 44 | 11 |
| 28.2 | 45 | 12 |
| 28.9 | 46 | 13 |
| 29.5 | 47 | 14 |
Unit
To determine the length of your feet, follow these steps:
The measurement between points A and B represents the length of your feet.
| Foot Length (cm) | EU | US |
|---|---|---|
| 22.3 | 36 | 4 |
| 22.9 | 37 | 5 |
| 23.6 | 38 | 5.5 |
| 24.2 | 39 | 6 |
| 24.9 | 40 | 7 |
| 25.6 | 41 | 8 |
| 26.2 | 42 | 9 |
| 26.9 | 43 | 10 |
| 27.5 | 44 | 11 |
| 28.2 | 45 | 12 |
| 28.9 | 46 | 13 |
| 29.5 | 47 | 14 |
Unit
